How to hire the right Gainsight Administrator?
Now let’s focus on finding the right Gainsight Administrator. Given the average salary for a Gainsight Administrator is around $70,000, it’s a highly sought-after role. But, it’s not just about the qualifications they bring to the table, it’s about securing the best candidate for you. Let’s take a look:
1. Deep dive into the role’s inner workings
Before diving headfirst into the hiring process, pause and reflect on the unique role your Gainsight Administrator will play in your business.
Typically speaking, your Gainsight Admin will be responsible for configuring and customizing software, managing users, creating reports, and handling any technical issues that may arise. Understanding the role involves recognizing the skills and experience required.
For example, if you focus on individuals with a background in account management, you may encounter challenges down the line if they need to handle customer success planning or data analysis.
2. Craft a success profile
There's a common trap many companies fall into during the hiring process – selecting candidates based on seemingly important characteristics that, in reality, have little to do with job performance. Luckily, there are ways to sift through these misleading indicators.
Once you’ve clearly defined the role, establish a well-executed success profile. Your profile should outline essential qualifications, skills, and experiences that your Gainsight Administrator should possess. It should also include soft skills like communication and problem-solving abilities.
At FoundHQ, we make sure every freelancer in our network has a detailed profile that covers:
- Salesforce product expertise
- Portfolio of completed Salesforce projects
- Hourly rate
- Current weekly bandwidth
- Verified skills, certifications, and references
You’re free to browse this profile and ask follow-up questions to make sure that candidates match the success profile you’ve created.
3. Determine your ideal fit: partner or freelancer?
Depending on your needs, you might be looking for a full-time Gainsight Admin (partner) or a freelancer. A partner can be an integral part of your team, helping to shape your customer success strategy from within.
On the other hand, a freelancer offers flexibility and specialized expertise, often at a lower cost. Remember to weigh the pros and cons to determine what will be the best fit for your organization.
4. Three degrees of expertise
There's a spectrum of skills and experiences to consider when hiring a Gainsight Admin. With such a vast pool of candidates available, you need to ask yourself what level of expertise your company needs:
- Basic: This involves managing intricate details, such as setting up configurations, conducting tests, managing data, and maintaining the system. However, they’re not typically involved in creating the full end-to-end process.
- Intermediate: This level of admin not only manages the tasks but provides valuable insights. However, they will need guidance when understanding the broader implications of workflows.
- Advanced: This is a seasoned pro, capable of designing workflows based solely on their understanding of a business problem. They not only recognize the issues but also leverage the platform to formulate the perfect solution.
5. Discover essential behavioral traits
While technical skills are crucial for a Gainsight Administrator, behavioral traits are equally important. Look for problem-solving abilities, communication skills, attention to detail, and strategic thinking.
The candidate should be capable of troubleshooting technical issues, clearly communicating with technical and non-technical team members, and managing multiple projects simultaneously.
6. Go beyond the resume
While experience with Gainsight is beneficial, don’t overlook less qualified candidates with relevant transferable skills. Knowledge of similar CRM systems, Salesforce integrations, support ticketing systems, or user-facing workflow configurations can often compensate for a lack of specific experience.
After all, Gainsight technology is highly accessible for those exhibiting an affinity for exploring and mastering new tech tools.