Top 10 Salesforce Experience Cloud Partners in 2024
As one of the more versatile products in the Salesforce suite, Experience Cloud packs a ton of value, while also presenting unique challenges as the lone Salesforce Cloud predominantly intended for use by external users. Maximizing ROI on Experience Cloud means more than simply shipping valuable features - it's about custom UX/UI Design and a delightful user experience.
Experience Cloud Partner Overview
Finding the right partners to maximize Salesforce Experience Cloud for your business can be challenging. The flexibility of this product and varying use cases makes it particularly challenging to find a Partner that has done similar work. You want to ensure you have the right resources and a Partner that can get work done without trying to upsell over the top functionality.
It’s a hard search. Fortunately, we've done the hard work for you and compiled a list of our top 10 Salesforce Experience Cloud Partners you can use to get started. Our list features a wide variety of partners ranging from major Consulting Firms to Freelance Experts — all of whom are well-positioned to provide comprehensive support and expertise when it comes to your Salesforce Experience Cloud project.
Whether you're looking for experts in strategy and implementation, a dedicated team of front-end and back-end Developers, or someone who can help with troubleshooting, our list will go through each Partner in detail so that you can make an informed decision about who's the best fit for your company.
How to Choose an Experience Cloud Partner
Before investing in a Salesforce Experience Cloud Partner, there are some key factors to take into consideration.
Services Offered
To ensure you get the most out of your investment, your Salesforce Experience Cloud Partner should go beyond basic implementation—you should be getting initial project guidance, ongoing Admin and Development support, training, and data analytics among other things. Before choosing your Partner, be sure to discuss and negotiate what services are included in your consultancy package.
An added hurdle with finding an Experience Cloud Partner is the emphasis on Product Design (UX/UI) experience. This is one of the rare tools in the Salesforce Product suite that allows companies to build truly compelling digital experiences for external users - be certain that your Partner has the ability to build these digital experiences, since many Partners out there just focus on Internal Tooling.
Reputation
Checking out the reviews of potential partners is a great place to start. This might include looking at the feedback from past customers on sites like Salesforce AppExchange or G2, or reading some customer success stories.
Expertise
Your Salesforce Experience Cloud Partner should have an experienced and capable team of experts who not only implement the platform, but also provide innovative solutions on what your business can do with it.
Experience Cloud can be used in both the B2B and B2C context, so finding a Partner that has done similar work is critical.
Be sure to also ask about their experience working with businesses in your industry, understand the specific projects they delivered, and make sure they have Certified professionals on staff who can help set up, configure, and customize Salesforce Experience Cloud.
Post-launch Support
Once a project has launched, the work is rarely done. In the first few weeks after your project is complete, it’s likely that your team will have follow-up questions or require adjustments to resolve concerns. But even long after your project is complete, a reliable Salesforce Experience Cloud Partner should continue to readily provide support and assistance or additional consulting services as needed.
Cost Efficiency
You should make sure that your Salesforce Experience Cloud partner has a delivery model that fits within your budget and timeline. Take the time to compare pricing between different vendors before making a final decision. Also, ensure that the consultant is transparent in their pricing structure and doesn’t have hidden fees or charges.
FoundHQ vs Consulting Partners
Companies are told that Salesforce Partners are the only place to go for quality guidance or reliable execution. But that’s simply not true. At least anymore.
There is absolutely a time and place to leverage Consulting Partners but that is primarily limited to projects that will require a Delivery team of 10+ Consultants engaged simultaneously. More often than not, stakeholders turn to Firms when a better option is hiring a small team of Independent Consultants.
FoundHQ was born out of a very real need: a way to engage the same Salesforce Consultants you get from a Partner at a fraction of the cost.
How Consulting Partners Work
There are a few key aspects to the way Salesforce Partners work with you to get the work done. This is a simple reality of their business model.
Deliver the Work and Leave
Their business runs on delivering projects efficiently so they can manage their workload and move on to the next project. Obviously, you're looking to get the work delivered quickly as well but you want to make sure it's done right before they leave - and if the Partner has another project lined up for their Consultants, the final stages can get rushed.
Not to mention, most Partners simply don't have a cost-effective model to support you after go-live. They will either charge astronomical rates for access to an individual Consultant or they will hand everything over and wish you luck.
All Deliverables are Scoped Upfront
In order to achieve the fastest possible deployment, the start of an engagement with a Partner involves scoping the entire project from start to finish and solidifying a timeline for when everything is scheduled to be completed.
Again, project planning is critical for success but it leaves very little room to maneuver. As you learn new things along the way, you might want to change some of the original plans and Partners make it very difficult to do so.
Partners Execute 100% of the Work
Perhaps you have a capable Salesforce Administrator or Developer in-house that would love to get their hands on this new project. It would give them experience and bring the cost of the project down but Consulting Partners don't want to do things that way.
They want to staff an entire team on the project and get as many Consultants billable as possible in order to maintain control. It means means that regardless of what expertise you have within your company - or who on your team you'd like to get some Salesforce exposure - the Partner will be push as many of their Consultants as possible, increasing the overall cost of the project and making knowledge transfer harder during go-live.
Partners are Very Expensive
The typical bill rate per Consultant from a Partner is $200/hour to $350/hour.
They will justify it by saying quality comes at a cost but it's really because Consulting Partners have a lot of overhead, which needs to accounted for in their price. In contrast, Independent Salesforce Consultants charge a significantly lower hourly rate - typically in the range of $100/hour to $175/hour.
And don't be fooled, their experience is identical to the Consultants you get from a Consulting Partner since many Independent Salesforce Consultants used to work for a Partner!
When To Hire Who: FoundHQ vs Consulting Partners
The Partner approach is ideal for larger transformation projects where the team being engaged across strategy, business process optimization, and systems work exceeds 10+ Consultants engaged simultaneously.
At this scale, it's beneficial to have a single vendor accountable for managing the all workstreams and keeping things organized.
But you should strongly consider engaging Independent Consultants for any initiative that requires fewer than 10 Consultants - and especially those that only need a team of 2-3.
In these scenarios, you can take a surgical approach to hiring only the experience needed, while also partnering with someone that remains available to you long after the project is delivered.
Why FoundHQ
Our approach gives you the best of both worlds.
The expertise of a Consulting Firm. The collaboration of an FTE.
And cost savings only a Freelancer can offer.
FoundHQ brings 10+ years of experience building Salesforce teams, including work with some of the top Partners globally. By partnering with us, you get access to a network of 8,000+ pre-vetted Salesforce Consultants, including talent from Slalom, Accenture, Deloitte, IBM, Kicksaw, Coastal Cloud, Salesforce, and hundreds of other Consulting Firms.
We possess the single largest Salesforce knowledge base and the ability to help you identify the right team needed to deliver any scope of work.
Get Matched to the Right Salesforce Consultant
FoundHQ is the easiest way to get work done in Salesforce.
As we highlighted in our Guide to Selecting a Partner, finding a Consulting Firm with expertise in the specific Product you need is only one piece of the equation.
Don't overlook the importance of vetting Partners on the specific type of work they deliver and how they will engage with you throughout the engagement.
If you're looking for guidance or an outside opinion on vendor selection, book a call with our team any time.
FoundHQ
New York, NY
Consultants:
8,000+
FoundHQ - The Largest Network of Salesforce Support Experts
Quick Stats
500+ completed Salesforce projects
8,000+ pre-vetted Salesforce Freelance Consultants
No minimum project size
No rigid SOWs
No matching fees
Founded in 2020
Serves United States, Canada, United Kingdom, France, Germany, and Australia with Salesforce Consultants in 30+ Countries
FoundHQ provides access to the single largest network of Salesforce support experts in the world. This unique positioning allows FoundHQ to serve startups, mid-market, and enterprise organizations with a wide range of Salesforce services. Our model supports customers looking to identify project-based Salesforce contractors that function as embedded members of their team.
Getting started with FoundHQ is easy:
You tell FoundHQ about your project needs.
Within 24 hours, we match you with 2-3 Salesforce support consultants specifically identified for your project.
You choose the consultant(s) to interview.
Kick off the project — and FoundHQ will support you every step of the way.
To learn more about if FoundHQ is the right fit for your project, you can Create an Account, List a Quick Project, or Book an Intro Call.
Ad Victoriam
Alpharetta, GA
Consultants:
124+
As a recognized Level One Salesforce CPQ Partner, Ad Victoriam prioritizes innovative, customer-centric solutions for its clients. During the implementation process, the company’s consultants promise to conduct a deep dive into their clients’ sales operations and target customer bases to create actionable data, help them spend more time selling, and communicate better. Their customer support service is mentioned a ton throughout their AppExchange rating, too—a really good indicator of their focus on customer experience.
Ad Victoriam’s clients have generally seen a 14% increase in upselling, 25% quicker quote generation, 29% reduction in errors in their sales quotes, and a 19% boost in sales productivity.
SP Tech
Atlanta, GA
Consultants:
25
SP Tech was founded in Atlanta in 2015 and quickly gained a Top Salesforce success partner status. With operations across the US and India, SP Tech's biggest customers come from Healthcare, Insurance, Mortgage, Real-Estate, & Financial Services.
Access Global Group
Southlake, Texas
Consultants:
81
With over 1500 successful projects throughout 37 US states and 15 countries, Access Global Group takes pride in being a fully remote company with the capacity to hire experts from all over the world. The company specializes in helping clients create digital experiences that reflect their brand, with easy-to-use templates and AI-powered website builders to provide personalized feeds. They are the Consulting Partner of Farmers Insurance.
Access Global Group also guides clients in making interactions meaningful with data-driven insights that enable businesses to make data-informed decisions so teams can optimize engagement with customers.
Atrium
Bozeman, Montana
Consultants:
186
Atrium is focused on delivering data-driven CRM strategy by applying the principles of data, analytics, and AI and machine learning to Tableau, Snowflake and Mulesoft.
With over 200+ employees all over the world (including India), Atrium is a top Partner option for larger enterprises looking for a boutique-like service.
OSF Digital
Quebec, Canada
Consultants:
875
Platinum Salesforce Partner Achievements
Expert Specialist: B2C Commerce (Product)
Expert Specialist: Automotive (Industry)
Expert Specialist: Retail (Industry)
Level II Specialist: Marketing Cloud (Product)
OSF Digital was founded in 2003 and has a total of 875+ Salesforce Certified Consultants, including 45 Certified B2C Commerce Architects, 9 Certified B2B Architects, and 3 Certified B2C Solution Architects.
This is a geographically diverse team with 250+ in North America, 450+ in Romania, 450+ in Brazil, 70 in Spain, 80+ in Ukraine, and 500+ throughout other parts of Europe and Asia.
Additionally, OSF Digital is one of the rare Consulting Firms that has raised significant outside capital - $166m total - including strategic investments directly from Salesforce Ventures.
Select Clients
Sonos | Burton | L'OREAL | Life is Good | Crocs | DHL
7Summits (now IBM)
Milwaukee, Wisconsin
Consultants:
Typically, we don't highlight the major Consulting Firms everyone already knows - in this case, IBM.
However, 7Summits was a mid-sized Salesforce Consulting Partner focused entirely on Experience Cloud. They were the best out there and a no-brainer for mid-market or enterprise Experience Cloud projects.
IBM acquired 7Summits in mid-2021. I believe this means IBM has a distinct competitive advantage over other major Partners (Accenture, Deloitte, Slalom etc) when it comes to Experience Cloud engagements.
It's unlikely you will engage IBM for this type of project unless you are a true Enterprise org (with the budget to match) but if that sounds like your scope of work then they are worth a look.
Roycon
Austin, TX
Consultants:
21
Roycon’s Salesforce CPQ implementation involves creating product bundles with predefined product options, which allows users to easily select the appropriate products for their customers' needs. These dynamic product rules ensure users are presented with the right options at the right times, reducing confusion and errors while quoting. Roycon can also help standardize pricing models and enforce discounting permissions on overall quotes or on individual products.
On top of CPQ implementation, Roycon also offers ongoing support, training, end-user adoption measurement, and triage for businesses with prior CPQ implementation from other partners.
Cloud Giants
Research Triangle Park, NC
Consultants:
33
Cloud Giants is boutique Salesforce Partner with an important focus on CPQ and Experience Cloud. Based in North Carolina, this company also offers coaching and advising to their customers. Their customers include big names like Circle K and Epic Games.
Pracedo
London, UK
Consultants:
84
Pracedo works with clients to create a tailored customer experience strategy and improve customer service operations with Experience Cloud. The company has helped its clients increase donor contributions and build lasting relationships with other Salesforce platforms, like Nonprofit Cloud and Grant Management, facilitating connections with stakeholders in a more efficient manner.
When implementing Experience Cloud, Pracedo’s clients cited the company was quick to coordinate efficient solutions with a decent amount of customization.
Get Matched to the Right Salesforce Consultant
FoundHQ is the easiest way to get work done in Salesforce.
