The 8 Best Salesforce Support Services Partners
Learn about the different resourcing options for supporting an existing Salesforce org. Explore the top Salesforce Support Partners or connect with FoundHQ to hire Consultants directly.
Salesforce helps businesses manage their relationships with customers. It’s an incredibly powerful tool. But using Salesforce can get tricky, and that's where Salesforce support services come in.
Salesforce support services help whenever you have questions or problems with Salesforce. They can help you set up your Salesforce account, show you how to use different features, fix any issues, and make sure everything runs smoothly.
Salesforce support services also make sure that your business gets the most out of Salesforce. Here’s how they help:
Instead of spending hours figuring out a problem, you can get quick answers and solutions.
Salesforce experts can prevent you from making errors that could mess up your data or processes.
Support services can teach you how to use advanced features you might not know about, helping you get more value from Salesforce.
Salesforce often updates its features. Salesforce support services help you keep up with these changes.
Not having reliable Salesforce support can lead to a lot of issues like lower productivity, data loss, and missed opportunities.
Why You Need Salesforce Support
Sure, you might have a Salesforce Account Executive (AE) assigned to your account, but is that enough support for your Salesforce needs?
Salesforce AEs primarily focus on sales and providing basic customer support. While they are knowledgeable about the Salesforce platform, their main responsibility is to sell Salesforce products and services. They don't have the technical expertise or resources to address complex support issues or provide in-depth technical guidance.
Depending on your size, our recommendation is to hire core Salesforce skill sets in-house and support them with expert contractors. FoundHQ has a network of over 3,000 Salesforce contractors ready to work with you.
Let’s dive into the specific benefits of hiring contractors or agencies to provide Salesforce support services.
Maximizing Your Salesforce ROI
Salesforce is extremely customizable. And the best way to get a return on investment (ROI) from such a flexible tool is to have Salesforce experts guide its usage. Salesforce acts as the backbone of your business operations, so it's essential to set up a specific roadmap aligned with your company’s needs..
With the help of Salesforce support services, you can easily tap into the platform's powerful reporting and analytics features. You gain valuable insights into your business operations, sales trends, marketing effectiveness, and customer behavior. Having these insights at your fingertips allows you to make informed decisions and improve your strategies. Aligning Processes Across Departments
Your technology follows your business processes, not the other way around. A good Salesforce consultant or partner will ask the right questions, analyze your current processes, and make sure they align perfectly with the tool. If your processes are thoroughly audited and optimized, it leads to smoother workflows and better collaboration across all departments.
Access to Salesforce Certified Experts
You get the highest level of knowledge and skill available with Salesforce-certified support experts. Instead of struggling with complex issues alone, you gain a dedicated team that’s always ready to help you leverage Salesforce to its fullest potential.
The list below features the top 10 Partners for Salesforce Support Services and is divided into Offshore and Nearshore partners.
Finding the Best Salesforce Support Partner for Your Needs
The right Salesforce support partner will not only help you solve problems but also anticipate them. Here are some key considerations when selecting a partner for Salesforce support services
Onshore vs. Offshore Salesforce Support Services
Onshore Salesforce support services refer to support teams located within the same country as your business. On the other hand, offshore Salesforce support services are provided by teams located in different countries, often in regions with lower operational costs.
Onshore support services are known for their familiarity with local business practices and regulations. But this familiarity can come with a higher price tag. And you might not always get the same level of expertise due to the smaller talent pool.
Offshore support teams can work around the clock due to different time zones, providing continuous service and quicker issue resolution.
Nearshore Salesforce Support Services
Nearshore Salesforce support services are provided by teams located in countries that are geographically close to your own. This option offers a middle ground between onshore and offshore support. Here, you combine the benefits of proximity with the cost savings and expertise typically associated with offshore services.
Nearshore Salesforce support services often come at a lower cost than onshore services while still providing significant savings. If face-to-face meetings are necessary, travel is easier and less costly than remote offshore locations.
If your business requires regular, real-time communication with your support team and needs to control expenses, nearshore Salesforce support offers an ideal solution. Additionally, the cultural and time zone similarities can lead to more effective collaboration and a better overall working relationship.
FoundHQ vs Consulting Partners
Companies are told that Salesforce Partners are the only place to go for quality guidance or reliable execution. But that’s simply not true. At least anymore.
There is absolutely a time and place to leverage Consulting Partners but that is primarily limited to projects that will require a Delivery team of 10+ Consultants engaged simultaneously. More often than not, stakeholders turn to Firms when a better option is hiring a small team of Independent Consultants.
FoundHQ was born out of a very real need: a way to engage the same Salesforce Consultants you get from a Partner at a fraction of the cost.
How Consulting Partners Work
There are a few key aspects to the way Salesforce Partners work with you to get the work done. This is a simple reality of their business model.
Deliver the Work and Leave
Their business runs on delivering projects efficiently so they can manage their workload and move on to the next project. Obviously, you're looking to get the work delivered quickly as well but you want to make sure it's done right before they leave - and if the Partner has another project lined up for their Consultants, the final stages can get rushed.
Not to mention, most Partners simply don't have a cost-effective model to support you after go-live. They will either charge astronomical rates for access to an individual Consultant or they will hand everything over and wish you luck.
All Deliverables are Scoped Upfront
In order to achieve the fastest possible deployment, the start of an engagement with a Partner involves scoping the entire project from start to finish and solidifying a timeline for when everything is scheduled to be completed.
Again, project planning is critical for success but it leaves very little room to maneuver. As you learn new things along the way, you might want to change some of the original plans and Partners make it very difficult to do so.
Partners Execute 100% of the Work
Perhaps you have a capable Salesforce Administrator or Developer in-house that would love to get their hands on this new project. It would give them experience and bring the cost of the project down but Consulting Partners don't want to do things that way.
They want to staff an entire team on the project and get as many Consultants billable as possible in order to maintain control. It means means that regardless of what expertise you have within your company - or who on your team you'd like to get some Salesforce exposure - the Partner will be push as many of their Consultants as possible, increasing the overall cost of the project and making knowledge transfer harder during go-live.
Partners are Very Expensive
The typical bill rate per Consultant from a Partner is $200/hour to $350/hour.
They will justify it by saying quality comes at a cost but it's really because Consulting Partners have a lot of overhead, which needs to accounted for in their price. In contrast, Independent Salesforce Consultants charge a significantly lower hourly rate - typically in the range of $100/hour to $175/hour.
And don't be fooled, their experience is identical to the Consultants you get from a Consulting Partner since many Independent Salesforce Consultants used to work for a Partner!
When To Hire Who: FoundHQ vs Consulting Partners
The Partner approach is ideal for larger transformation projects where the team being engaged across strategy, business process optimization, and systems work exceeds 10+ Consultants engaged simultaneously.
At this scale, it's beneficial to have a single vendor accountable for managing the all workstreams and keeping things organized.
But you should strongly consider engaging Independent Consultants for any initiative that requires fewer than 10 Consultants - and especially those that only need a team of 2-3.
In these scenarios, you can take a surgical approach to hiring only the experience needed, while also partnering with someone that remains available to you long after the project is delivered.
Why FoundHQ
Our approach gives you the best of both worlds.
The expertise of a Consulting Firm. The collaboration of an FTE.
And cost savings only a Freelancer can offer.
FoundHQ brings 10+ years of experience building Salesforce teams, including work with some of the top Partners globally. By partnering with us, you get access to a network of 8,000+ pre-vetted Salesforce Consultants, including talent from Slalom, Accenture, Deloitte, IBM, Kicksaw, Coastal Cloud, Salesforce, and hundreds of other Consulting Firms.
We possess the single largest Salesforce knowledge base and the ability to help you identify the right team needed to deliver any scope of work.
Pricing Models for Salesforce Support Services
When it comes to Salesforce support services, businesses have three main pricing options to choose from: hourly rates, monthly retainers, and fixed-price contracts.
Hourly Rates
Hourly rates mean you pay for the Salesforce support services based on the number of hours worked. The main advantage is that you only pay for the time you use. This can be cost-effective for short-term or ad-hoc projects. However, costs can add up quickly if you require ongoing Salesforce support services.Budgeting can also be challenging since the total expense may vary from month to month.
Monthly Retainers
Monthly retainers involve paying a fixed fee each month for a set amount of support services. This model provides predictability and stability in your budgeting. You’ll know exactly how much you will spend each month.
It's a good choice for businesses that require consistent support and want to make sure they have dedicated resources available. However, if your support needs fluctuate significantly, you might pay for unused hours during slower periods, which could be less cost-effective.
Fixed-Price Contracts
In fixed-price contracts, you pay a set amount for a specific project or service, regardless of how long it takes to complete. It gives you the ability to budget precisely without worrying about unexpected costs. It also encourages efficient work from the service provider since their payment is not tied to hours worked.
This model can be less flexible if your project scope changes and may not be suitable for ongoing Salesforce support services.
Not sure where to start? Book a Call with FoundHQ or List a Project 👉
How to Choose the Right Salesforce Partner
Choosing the best Salesforce support service partner makes a big difference. Here’s how you can choose the right one.
Assessing Your In-House Salesforce Knowledge
If you have a well-established in-house team with considerable expertise, you can take the conservative approach of holding all decision-making in-house and tapping into offshore/nearshore resources for execution. Taking this path with a Salesforce support partner instead of with independent Salesforce consultants is expensive though. The hourly rate of a partner can be double or triple what you'd pay if you engaged with Salesforce consultants directly.
Defining Clear Salesforce Goals
Having well-defined goals, similar to having a solid in-house team of managers, could mean you're likely not looking for a purely strategic partner but a partner who can execute. Your Salesforce partner must have strong production capabilities and cross-disciplinary teams with a reasonable hourly rate. This isn't impossible, but it is definitely hard to find. If budget isn't an issue, though, a partner shouldn't have trouble performing to help you achieve your Salesforce and business goals.
Understanding the Type of Salesforce Product Used
Expertise in the area you need is essential. There are huge offshore and nearshore partners that claim to have expertise in all Salesforce products. That's simply impossible. Any good Salesforce partner will have a tendency toward one (or more) products. Make sure the partners you're looking into are well-versed, experienced, and skilled in your specific Salesforce product.
Here are some comparative guides on partners by Salesforce product:
Budget Considerations
Salesforce partners will never be the most budget-friendly option. If budget is a constraint, you want to tap into Salesforce support contractors, be it a team or starting off with one, to guide you and execute your needs. An independent contractor/consultant will save you around 60% hourly compared to partner rates, and they bring the advantage of being able to embed directly into your team. In this sense, hiring Salesforce consultants are better equipped to make decisions aligned with your company's needs.
Common Challenges in Salesforce Support and How to Overcome Them
While Salesforce support services can come with its challenges, they are manageable with the right approach. Here are some common issues businesses face and strategies to overcome them:
Addressing Integration Issues with Expert Support
Integrating Salesforce with other systems like your email, accounting software, or marketing tools can be complex and time-consuming. Without proper integration, you might face data inconsistencies, duplicate entries, or even loss of crucial information.
Experienced Salesforce support teams can handle these integration issues efficiently. They make sure data flows properly between your systems. They can set up, troubleshoot, and maintain integrations, allowing you to focus on your core business activities without worrying about technical hiccups.
Overcoming Data Migration Challenges
Data migration is another common challenge when implementing Salesforce. Moving data from an old system to Salesforce can be daunting due to the risk of data loss, corruption, or inaccuracies. If you're transferring customer records from a legacy CRM system to Salesforce, you might encounter issues like incompatible data formats or missing fields.
Salesforce support professionals can make sure that your data is accurately and securely migrated to Salesforce. They can handle the technical complexities, map data correctly, and perform testing to verify everything is in order.
Customizing Salesforce to Meet Business Needs
Customization is essential because every business has unique processes and requirements that standard Salesforce configurations might not fully address. Whether creating custom dashboards, automating specific tasks, or integrating with your business's other tools, customization allows Salesforce to work exactly how you need it to.
Salesforce support service partners can handle these customizations for you. They have the expertise to understand your business requirements and implement solutions that align perfectly with your goals.
User Adoption and Effective Training
One of the biggest challenges with implementing Salesforce is making sure all users adopt and use the platform effectively. Without proper adoption, even the best Salesforce setup can fall short of its potential. Employees might be resistant to change or may not fully understand how to use the new system, leading to underutilization and missed opportunities.
Some Salesforce support services offer comprehensive training programs tailored to your team's needs.They can make sure that every user is comfortable with the platform.
Salesforce Support Services Case Study
In 2021, Deel experienced remarkable growth, seeing their annual recurring revenue (ARR) skyrocket from $4 million to $50 million.
However, the rapid growth exposed the limitations of managing their partner and alliance programs through spreadsheets, despite having Salesforce in place. FoundHQ helped Deel overcome these challenges by assembling a team of specialized Salesforce freelancers who acted as embedded members of the Deel team.
FAQs About Salesforce Support Services
How much do Salesforce support services cost?
Salesforce support services costs vary depending on the role and expertise required. A Salesforce consultant typically costs between $100- $140 per hour. The actual rate will depend on the specific needs and scope of your project.
How can I compare a Salesforce support partner in the USA vs. Salesforce support services in India?
To compare a Salesforce support partner in the USA with one in India, consider factors like cost, time zone differences, communication ease, and expertise. US partners may align closely with local business practices, while Indian partners often provide cost-effective services with a larger talent pool and 24/7 support capabilities.
How quickly can I expect a response from a Salesforce support partner?
Response times from a Salesforce support partner can vary. Most offshore Salesforce support service partners work in different time zones and provide 24/7 support.
Can Salesforce support services help with custom development?
Some might be able to. But you also might be better off hiring a Salesforce Developer that specializes in custom development.
What is the difference between Salesforce support and Salesforce consulting services?
Salesforce support services focus on day-to-day assistance, troubleshooting, and maintenance of your Salesforce platform to make sure it runs smoothly. In contrast, Salesforce consulting services provide strategic advice around implementation, customization, and optimization to help you maximize the platform's potential. Salesforce support specialists might also offer some of this consulting as well, but that would have to be specified before starting work together.
Get Matched to the Right Salesforce Consultant
FoundHQ is the easiest way to get work done in Salesforce.
List of the Top Salesforce Support Partners
As we highlighted in our Guide to Selecting a Partner, finding a Consulting Firm with expertise in the specific Product you need is only one piece of the equation.
Don't overlook the importance of vetting Partners on the specific type of work they deliver and how they will engage with you throughout the engagement.
If you're looking for guidance or an outside opinion on vendor selection, book a call with our team any time.
FoundHQ
New York, NY
Consultants:
8,000+
FoundHQ - The Largest Network of Salesforce Support Experts
Quick Stats
500+ completed Salesforce projects
8,000+ pre-vetted Salesforce Freelance Consultants
No minimum project size
No rigid SOWs
No matching fees
Founded in 2020
Serves United States, Canada, United Kingdom, France, Germany, and Australia with Salesforce Consultants in 30+ Countries
FoundHQ provides access to the single largest network of Salesforce support experts in the world. This unique positioning allows FoundHQ to serve startups, mid-market, and enterprise organizations with a wide range of Salesforce services. Our model supports customers looking to identify project-based Salesforce contractors that function as embedded members of their team.
Getting started with FoundHQ is easy:
You tell FoundHQ about your project needs.
Within 24 hours, we match you with 2-3 Salesforce support consultants specifically identified for your project.
You choose the consultant(s) to interview.
Kick off the project — and FoundHQ will support you every step of the way.
To learn more about if FoundHQ is the right fit for your project, you can Create an Account, List a Quick Project, or Book an Intro Call.
Cloud Analogy
Seattle, WA
Consultants:
476
Cloud Analogy is one of the bigger Salesforce support service partners in the USA. With over 400+ certified experts and close to 10 years of experience, Cloud Analogy serves the complete set of Salesforce products.
Areas of Expertise
Salesforce App Development
Salesforce Data Migration
Salesforce Admin & Developer Support
Salesforce Lightning
Salesforce Integration
Salesforce Implementation Services
CloudGaia
Buenos Aires, Argentina
Consultants:
193
Born in 2016, CloudGaia is a Salesforce Platinum Partner based in Argentina that provides offshore Salesforce support services. After starting with just a few hundred certifications, they're now up to 600+ certifications and work with customers like Johnson & Johnson, Hopin, and Roche.
CloudGaia connects Sales, Service, Marketing, Commerce, and IT. They are committed to a customer-centric approach, focusing on creating positive customer experiences by maximizing offerings and building better relationships through a single source of truth.
Areas of Expertise
Agile POD
Staff Augmentation
Support
TBI methodology
Dextara
Delaware, US
Consultants:
94
Dextara is a Gold Consulting Partner. It is technically a Salesforce support partner in the USA, but over 80% of its workforce is based in India. Dextara has ample experience in Sales Cloud, Service Cloud, and Einstein and with the acquisition of Revolution Group’s Salesforce Services Division, their capabilities and expertise are continuing to grow.
Dextara specializes in providing digital transformation services. They are also an E2E premier Salesforce Gold consulting and implementation partner with a team of over 140+ digital transformation specialists and certified Salesforce experts.
Areas of Expertise
Salesforce PDO
Modernization Services
Salesforce support and maintenance services
Salesforce Implementations
Salesforce Integration
Freeway Consulting
Mexico City, Mexico
Consultants:
124
Freeway Consulting offers offshore Salesforce support services out of Mexico City. They work primarily with big brands like Toyota and Walmart. With employees all over South America, Freeway has established itself as a trusted great option for nearshore Salesforce support services.
Areas of Expertise
Staff Augmentation
Salesforce Managed Services
Salesforce Support
KVP Business Solutions
Bangalore, India
Consultants:
54
KVP Business Solutions offers Salesforce support services in India. Starting as an emerging partner in 2013, KVP quickly became a gold partner in 2014. They were also recognized as Partner of the Year in 2016 and became Platinum Partner in 2018. With over 100 employees and customers worldwide, KVP is one of the most solid offshore Salesforce support options out there.
KVP provides web, enterprise, and mobile solutions on Salesforce.com. They are a leader in the industry domain-specific process accelerator solution using cloud, mobile, and data analytics focused on driving digital transformation for fast-growing companies.
Their industry solutions help customers increase sales, efficient customer service, targeted and ROI-driven marketing, and operational efficiency all at scale and speed.Committed to innovation, and customer and employee success, KVP supports leading companies in Manufacturing, Retail & Distribution, Banking & Financial Services, and Hi-Tech.
Areas of Expertise
Sales Cloud
Service Cloud
Marketing Cloud
Analytics Cloud
Experience Cloud
Commerce Cloud
Lightning Platform
WarpDrive Tech Works
Bangalore, India
Consultants:
79
With over 200 customers worldwide like Nivea, Randstad, and more, WardDrive offers high-quality Salesforce support services in India and maintenance to all Salesforce products.
Their expertise extends across all products, solutions, and technologies of Salesforce.com. In fact, they have a CSAT rating of 4.9 on 5, one of the highest in the industry. WarpDrive also offers Salesforce training to help make their customers self-sufficient.
Areas of Expertise
Product Development
Dev OPS
Oracle cloud solutions
Staffing
Oktana
Montevideo, Uruguay
Consultants:
319
Oktana is a nearshore Salesforce support partner that helps companies innovate through seamless multi-cloud Salesforce implementations. They of course also offer Salesforce support to customers.
Founded in 2014, Oktana has partnered with over 250 companies of all sizes and industries, from Silicon Valley to Helsinki. With a team of over 650 Salesforce certified experts distributed across Bolivia, Colombia, Ecuador, Paraguay, Peru, Uruguay, and West Virginia, Oktana is well-positioned to help companies of any size or location achieve their Salesforce goals.
Areas of Expertise
Salesforce Project Delivery
Salesforce Managed Support Services
Staff Augmentation
Get Matched to the Right Salesforce Consultant
FoundHQ is the easiest way to get work done in Salesforce.
