Ada
Replace basic conversational chatbots with Ada's AI chatbot
Founded:
2016
Support
Ada is the worlds leading customer service automation company. Built for the digitally transforming enterprise, Adas AI-powered customer service automation platform helps companies effortlessly resolve their customer inquiries in any language or channel. Since 2016, Ada has powered more than 4 billion automated customer interactions for companies like Meta, Verizon, AirAsia, Yeti, and Square. Born in Toronto, Ada serves companies and their customers worldwide.
Ada's product is an AI-powered customer service automation platform designed to improve customer interactions by resolving over 70% of inquiries through its Reasoning Engine™. The platform operates 24/7, utilizing advanced technologies including large language models, to provide personalized, accurate, and efficient customer service solutions across multiple channels like messaging, email, and voice. This powerful automation tool also grows and learns over time, ensuring continuous improvements in service delivery.
Support teams that use Ada in conjunction with Salesforce can greatly benefit from efficient integration that enhances customer experience by automating resolutions and freeing up valuable time for agents. Ada's AI agent, when integrated with Salesforce, helps resolve a significant portion of customer issues, reduces abandonment rates, and increases opportunities for upsells. The seamless integration enables faster deployment of customer service solutions and provides analytics for informed and data-driven decision-making, ultimately creating a more proactive and empathetic support environment for businesses.
