Zowie
Unlock the Power of Conversation
Founded:
2019
Support
Buying online should feel like walking into your favourite local shop: personal, friendly and easy. Zowies mission is to recreate offline shopping experiences online - but better.Were hiring! Were growing fast, remote-first, and focused on winning as a team. Check out our open roles.Zowie enables companies that sell online to deflect tickets using powerful automation technology, care for customers with omnichannel inbox and sell more using enhanced customer context. Zowie can act as your standalone customer service system or enhance your current tools like Zendesk, Intercom, Gorgias, and many others with automation technology.- Free analysis of your automation potential | Know what youre buying! - Free omnichannel inbox | Get savings on tech. - Tons of integration | Connect with Shopify, Magento, Klaviyo, Zapier and take your automation to the next level.Use Zowie and 1. Deflect up to 60% of repetitive questions in 4 weeks and cut resolution times by 67%.2. Care enables agents to resolve complex cases and increase CSAT by 12%.3. Sell detect buying intent and convert up to 40% more clients.
The Zowie product is an AI-powered customer service suite designed to enhance online shopping experiences for ecommerce businesses. It facilitates automation across multiple channels with a high automation rate, helping to resolve over 70% of support tickets automatically. Zowie aims to increase order values and conversion rates while reducing issues like cart abandonment. The product also delivers multilingual support in 175 languages and offers insights that can result in discovering substantial new revenue through customer interactions.
Support teams using Zowie, particularly those integrated with platforms like Salesforce, can benefit significantly from these automation features. The tool helps in handling various customer service queries, such as returns and shipping issues, seamlessly, thereby boosting productivity by 1.5 times. Zowie additionally provides a comprehensive view of customer interactions, enabling personalized support which improves customer satisfaction scores. It also plays a crucial role in enhancing efficiency by reducing resolution times and therefore improving overall CSAT metrics.
