Quark.ai
Drastically Reduce Support Costs with Quark.ai
Founded:
2017
Support
Customers want rapid fixes, but Customer Support remains broken for most enterprises who face huge support costs, low agent productivity and undetected duplicate issues.
Quark is an Autonomous Support platform that solves these problems by interpreting the support issues and recommending resolutions automatically, thus skyrocketing agent productivity and enhancing customer experience. No need to figure out what to search for, search and then read lengthy documents. Quark automates everything for you.
The Quark platform (SaaS) that uses Deep Learning, classical NLP and Computer Vision to provide high accuracy at the lowest cost of ownership.
Schedule a demo: https://calendly.com/s/Yjzg6DCL
Quark.ai is an Autonomous Support platform that employs cutting-edge technologies such as Deep Learning, Natural Language Processing (NLP), and Computer Vision to enhance customer support efficiency. Its primary functionality is to understand and interpret enterprise support issues automatically and propose solutions without manual intervention. Quark ai's Proactive Support Agent (PSA) automates support processes using Generative AI, thus addressing support tickets rapidly across various support domains like Technical, Customer Service, IT, and Sales Support.
Support teams, particularly those using Salesforce, benefit significantly from Quark.ai as it optimizes the customer support lifecycle with minimal agent involvement. The PSA can analyze tickets, interact with customers for further information, and propose viable solutions, only involving support specialists if necessary. This results in heightened agent productivity, a dramatic reduction in support costs, and the eradication of issue redundancies, enabling faster and more efficient customer resolutions.
