Forethought
Scale Customer Support with an Advanced AI Agent
Founded:
2017
Support
Forethought is the most advanced generative AI agent for customer support, trained on your unique data set. Our AI-driven solutions integrate seamlessly to resolve issues instantly, predict and prioritize tickets, and assist agents with relevant knowledge. Transform your customer support with AI that learns continuously to provide more accurate and contextual responses.
Forethought offers an advanced AI solution tailored for customer support. The company's product suite includes scalable AI-driven tools like Solve, Triage, Discover, and Assist, optimizing customer service operations. Solve manages a large volume of support tickets by providing accurate, automated responses across multiple channels, including email and chat. Meanwhile, Triage uses a Large Language Model to understand customer intent, ensuring tickets are properly tagged and routed to enhance user experience. Additionally, Discover leverages AI to optimize workflows, reduce resolution times, and cut costs by providing performance insights.
Support teams, especially those using Salesforce, benefit significantly from Forethought's integration. The platform enables seamless assistance by empowering customers to self-serve and facilitating smooth handoffs during live chats, boosting agent efficiency by up to 20%. Forethought goes beyond simple chatbots, offering agents features like AI-powered suggestions and autocomplete, enhancing support productivity. The Salesforce integration features an intuitive search interface, shortcuts, and enriched AI capabilities, all designed to create a customer-first experience while supporting performance and security compliance, thus streamlining operations and improving service metrics.
