Natterbox
Transforming teams with intelligent, real-time automation in Salesforce.
Founded:
2010
Support
Ortoo is on a mission to help large and fast-growing teams to transform the way they work in Salesforce. Through the deployment of state-of-the-art, performance-enhancing apps (which are 100% native to Salesforce), teams are able to increase throughput, productivity and performance - almost overnight.
Sales Teams
Our lead automation apps are designed to create and update leads and opportunities automatically, in real-time, and then distribute them intelligently to the very best available sales rep - matching them on numerous different attributes, including skill-set, experience, territory and language.
Service Teams
Our automated Case Management apps enable Service teams to reduce both time-to-first-contact and time-to-resolution. By matching the right Case to the right service agent at the right time, case throughput can be optimized, whilst productivity and performance are maximized.
Helpdesks and Other Teams
In fact, our apps are designed to support any Salesforce object, including custom objects. This means they can be deployed to automatically assign Tasks, Contacts, Accounts, Events, Custom Cases, Support Requests or any other work-item, to the most appropriate Salesforce user.
For more details please click on the "Products" tab above our LinkedIn header.
1. Ortoo's products, specifically Q-assign for Service, are designed to revolutionize the productivity of customer service teams using Salesforce. The app intelligently routes cases to the most suitable agents based on a range of attributes such as expertise, workload, and availability. It uses advanced assignment rules and AI to ensure rapid response times and effective case resolution. The product features dynamic case assignment rules, availability-based routing, account matching, automated reassignment, omni-channel routing, territory management, workload-based routing, and AI-powered actions. It is easy to configure with a code-free interface and can handle custom Salesforce objects.
1. Support teams benefit from Q-assign for Service by using its intelligent, data-driven case assignment systems. This ensures that cases are matched with the best available agent quickly, improving response times and customer satisfaction. The app's advanced features like AI sentiment analysis, SLA-based escalations, and automated prioritization help in managing workload effectively and ensuring timely case resolution. Overall, it enhances the efficiency and performance of support teams within companies that use Salesforce.
