Quiq
Transform CX with Quiq: Conversational AI Platform
Founded:
2015
Support
Quiq is a leading technology company based in Bozeman, Montana that makes it easy for people to have a conversation with a company. Do you ever wish you could just text message a company for help instead of having to call or email? Us too! Thats exactly why Quiq was founded. Founded in 2015, Quiq enables conversations between brands and their customers via messaging across SMS, Facebook Messenger, Apple Business Chat, Google Business Messenger, and dozens of other platforms. More than 100 companies, including HBO, Volvo, IHG Hotels & Resorts, Lane Bryant, and Bob's Discount Furniture, trust Quiq to connect them to their customers via messaging. Our team has deep roots in CS and CX, and big plans to transform the space. And, these plans include you! We look forward to meeting you and growing Quiq together.
Quiq is a sophisticated technology platform designed to enhance customer engagement by integrating messaging services across diverse digital channels. It provides businesses with tools to deliver personalized and efficient customer interactions through a combination of AI-powered assistants and scalable messaging options, such as SMS, web chat, and other popular social media applications. Quiq’s AI Contact Center and customer AI assistants increase customer satisfaction by offering capabilities for self-service, reducing the workload on support agents while maintaining high-quality customer interactions. Key features include personalized responses, scalable solutions, and comprehensive analytics to optimize customer experience.
For support teams, especially those using Salesforce, Quiq offers significant benefits by seamlessly integrating various messaging channels within existing agent workflows. This integration allows for a more comprehensive omnichannel support experience by fully supporting asynchronous communication, where conversations can be managed more flexibly even if customers do not respond immediately. By integrating with Salesforce, Quiq ensures that agents have immediate and complete access to up-to-date customer data, enabling better customer service and informed decision-making. The platform helps streamline operations by capturing leads and managing customer service cases efficiently, enhancing both agent productivity and customer satisfaction.
