TalkDesk
AI-powered customer experience platform that delivers ROI.
Founded:
2011
Support
Talkdesk® is a global cloud contact center leader for enterprises of all sizes. Talkdesk CX Cloud and Industry Experience Clouds help enterprises deliver modern customer service their way. Our trusted, flexible, and innovative contact center platform leverages AI and automation to drive exceptional outcomes for their customers and improve the bottom line. Learn more and take a self-guided demo at www.talkdesk.com.
Talkdesk offers a versatile AI-powered cloud contact center platform designed to enhance customer service experiences across enterprises of all sizes. The platform includes innovative tools such as Talkdesk Copilot for real-time call assistance, Talkdesk Autopilot for 24/7 self-service, and Interaction Analytics to assess customer conversations and sentiments. Additionally, it incorporates automatic summarization and workforce management features, aiming to streamline support processes and optimize staffing needs, thereby improving operational efficiency and customer satisfaction.
For support teams, particularly those using Salesforce, Talkdesk provides enhanced integration capabilities. This allows for seamless log entries and call handling directly from Salesforce platforms, improving the efficiency and quality of customer interactions. Features like real-time transcription, quick resolution aids, and automated summaries help support agents manage and document customer calls with ease, reducing after-call work. The system's ability to integrate effortlessly with Salesforce and other ticketing systems makes it a valuable tool for businesses that rely on a robust call queue system to maintain high service standards.
