Yellow AI
AI-first Customer Service Automation for Enterprises
Founded:
2016
Support
Yellow.ai empowers enterprises to create memorable customer conversations through our generative AI-powered customer service automation platform. Our vision is to drive toward the future of fully autonomous customer support that unlocks unparalleled efficiency and significantly reduces operational costs. Headquartered in San Mateo, Yellow.ai serves over 1100 enterprises, including Sony, Dominos, Hyundai, Ferrellgas, Waste Connections, Randstad, Tiket.com, Lulu Group International, Arabic Radio Network, Papa Johns, Hyundai, Volkswagen, ITC Ltd, OYO, Skoda Auto, across 85+ countries. Our platform is built on multi-LLM architecture and continuously trained on 16B+ conversations annually, enabling businesses to deliver elevated experiences and build lasting customer relationships. Founded in 2016 with offices across six countries, Yellow.ai has raised over $102 million from blue-chip investors.
Yellow.ai offers an AI-first customer service automation platform that empowers enterprises to boost their efficiency and customer experience using advanced AI solutions. The platform's AI-powered dynamic agents achieve 90% automation and provide 24/7 support across over 35 channels and in 135+ languages globally. It is built on a multi-LLM architecture, continually trained on billions of conversations to ensure scalability, speed, and accuracy in delivering personalized and meaningful customer interactions. With over 150 pre-built integrations, Yellow.ai enables seamless integration with existing systems, ensuring easy and quick implementation.
Support teams using Yellow.ai, especially those in companies utilizing Salesforce, benefit significantly from its scalable solutions and enhanced efficiencies. By integrating with Salesforce and other platforms like Zendesk and Genesys, Yellow.ai provides a robust framework for customer interaction management, offering enhanced dashboard metrics and data exploration capabilities. Its AI-driven agent model makes customer support teams more agile and effective by automating responses, maintaining contextual awareness, and providing insights to make informed decisions. Moreover, the multilingual support ensures inclusivity and broadens the ability to cater to global customer needs seamlessly.
