Hiring Insights
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Diverse Background of Salesforce Product Managers at Block
The best Salesforce teams include a balanced, cross-disciplinary structure covering all of the essential roles:
Product Leadership
Architects
Product Managers
Business Analyst
Administrators
Engineers
Dev Ops
Release Managers
Block has all the bases covered within their 70-person, powerhouse Salesforce team.
And the layer that jumps out to us the most is their Product Managers.
At FoundHQ, we often talk about the importance of good Salesforce PMs, an essential bridge between Business & Technology teams. Your Product Managers should serve as Strategic Advisors to the business, operating as part Advisor, part Architect, part Business Analyst, part Ops Specialist. But it's important to acknowledge that stakeholder needs vary depending on the workstream they oversee.
Some stakeholders will require a someone that indexes more toward a Technical PM.
Others need a Functional/Process PM capable or working more at the process re-engineering level.
Background of Block's 12 Salesforce Product Managers
The structure in place at Block highlights this need perfectly.
Previous Role of Each PM:
Manager, Sales Systems at Salesforce
Salesforce Product Owner in Financial Services
Sr. Manager, Business Technology at LinkedIn
Salesforce Architect at Slalom
Sr. Product Manager at AgentSync (a Salesforce ISV)
Manager, Business Process Optimization at Salesforce
Sr. Manager, Business Systems at Namely
Delivery Lead at Salesforce Consulting Firm
Technical Business Analyst at Zendesk
Change Program Manager at Twitter
Business Operations Analyst at Block
Business Systems Analyst at Block
There is no on-size-fits-all Product Manager. Each role needs to be scoped according to the unique needs of the business unit they serve.
This is the only way to proactively drive Salesforce product strategy into the business, instead of operating like a reactive Service Desk responding to inbound requests and ideas.
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