General Resources
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Hiring a Gainsight Admin
If you're reading this, you're likely already aware of the power of Gainsight in transforming your customer success journey. And now, you're ready for the next step – hiring a Gainsight Administrator.
In this FoundHQ article, we'll guide you through the role of a Gainsight Admin, sharing first-rate strategies for finding and securing the best candidates for the job.
What does a Gainsight Admin do?
As key members of the customer operations team, Gainsight Administrators enhance customer value through efficient workflows. By collaborating with various teams, they transform requirements into technical designs within Gainsight and related systems.
Generally speaking, Gainsight Administrators assist you with the following activities:
Configuring and deploying the Gainsight platform (including system configuration, reports, dashboards, end-to-end workflows, and integrations).
Administering the Gainsight platform and developing roadmaps.
Collaborating with users to understand and organize business requirements, as well as develop solutions.
Developing business processes around the Gainsight platform.
Designing automation rules and triggers to streamline data management and analysis.
Helping end-users understand customer health factors stored in the Gainsight platform.
Developing and deploying custom integration solutions to connect disparate data sources with Gainsight.
Creating dashboards, reports, and visualizations to help stakeholders analyze customer health scores, churn rates, satisfaction levels, usage activity levels, and more.
Educating teams on Gainsight features, developments, trends, and workflows.
Keeping tabs on the impact Gainsight is having on the business.
As you can see, Gainsight Administrators play a pivotal role in your team, balancing objectives with technical execution and transforming customer data into actionable insights to increase lifetime value and reduce churn.
Finding a Gainsight Admin
With Gainsight, it's the administrator that makes all the difference – their skill level and experience can make or break a project. With this in mind, here's a rundown of the best resources for finding a talented Gainsight Admin:
FoundHQ
FoundHQ should be one of your first stops as you search for a Gainsight Admin.
Unlike generalized job boards, FoundHQ ensures that only candidates with the right skills and experience see your project. That means you’ll only be matched with world-class Salesforce consultants who are adept at Gainsight.
With FoundHQ, you provide detailed project descriptions and list desired skills. We then match you with the three candidates best suited to the project from our network in less than 48 hours.
Moreover, FoundHQ facilitates one-on-one interviews with the shortlisted candidates. From there, it's a simple step to hiring, with FoundHQ taking care of the rest, including onboarding, timesheets, and payroll.
Wondering how to write a job description?
Check out this recent job description from DigitalOcean.
Gainsight Service Partner
Gainsight Service Partners are authorized companies that boast high expertise and competency with Gainsight. These partners have experienced Gainsight Administrators on their teams who can be contracted out to companies in need.
Working with a Gainsight Service Partner guarantees that you're hiring professionals with vast knowledge of the platform, ensuring the effective translation of your business requirements into technical configurations within Gainsight.
Of course, be prepared to pay top dollar when engaging with a Gainsight Partner.
Upwork
Upwork is a popular freelance marketplace that connects businesses with professionals across multiple fields, including Gainsight Administration. With Upwork, you can post detailed job descriptions and receive applications from freelancers worldwide.
A big downside of Upwork though is that it's not a "managed" marketplace. Meaning that any freelancer who wants to upload a profile, they can do so without having to pass through any sort of vetting process.
Upwork does allow you to track freelancers' work progress, ensuring you’re on the same page with project milestones and deadlines.
As a premier professional networking site, LinkedIn offers an extensive pool of potential candidates. With a whopping 930 million users, job openings are visible to a massive network of professionals including those with Gainsight experience.
Additionally, LinkedIn's search feature allows you to discover users with the specific skills and experience you need. Once you find potential candidates, initial outreach and discussion are as easy as pie!
By leveraging the above platforms, your search for a Gainsight Administrator can be efficient, effective, and best of all, successful! It all comes down to understanding your project and choosing the platform that best fits your needs.
How to hire the right Gainsight Administrator?
Now let’s focus on finding the right Gainsight Administrator. Given the average salary for a Gainsight Administrator is around $70,000, it’s a highly sought-after role. But, it’s not just about the qualifications they bring to the table, it’s about securing the best candidate for you. Let’s take a look:
1. Deep dive into the role’s inner workings
Before diving headfirst into the hiring process, pause and reflect on the unique role your Gainsight Administrator will play in your business.
Typically speaking, your Gainsight Admin will be responsible for configuring and customizing software, managing users, creating reports, and handling any technical issues that may arise. Understanding the role involves recognizing the skills and experience required.
For example, if you focus on individuals with a background in account management, you may encounter challenges down the line if they need to handle customer success planning or data analysis.
2. Craft a success profile
There's a common trap many companies fall into during the hiring process – selecting candidates based on seemingly important characteristics that, in reality, have little to do with job performance. Luckily, there are ways to sift through these misleading indicators.
Once you’ve clearly defined the role, establish a well-executed success profile. Your profile should outline essential qualifications, skills, and experiences that your Gainsight Administrator should possess. It should also include soft skills like communication and problem-solving abilities.
At FoundHQ, we make sure every freelancer in our network has a detailed profile that covers:
Salesforce product expertise
Portfolio of completed Salesforce projects
Hourly rate
Current weekly bandwidth
Verified skills, certifications, and references
You’re free to browse this profile and ask follow-up questions to make sure that candidates match the success profile you’ve created.
3. Determine your ideal fit: partner or freelancer?
Depending on your needs, you might be looking for a full-time Gainsight Admin (partner) or a freelancer. A partner can be an integral part of your team, helping to shape your customer success strategy from within.
On the other hand, a freelancer offers flexibility and specialized expertise, often at a lower cost. Remember to weigh the pros and cons to determine what will be the best fit for your organization.
4. Three degrees of expertise
There's a spectrum of skills and experiences to consider when hiring a Gainsight Admin. With such a vast pool of candidates available, you need to ask yourself what level of expertise your company needs:
Basic: This involves managing intricate details, such as setting up configurations, conducting tests, managing data, and maintaining the system. However, they’re not typically involved in creating the full end-to-end process.
Intermediate: This level of admin not only manages the tasks but provides valuable insights. However, they will need guidance when understanding the broader implications of workflows.
Advanced: This is a seasoned pro, capable of designing workflows based solely on their understanding of a business problem. They not only recognize the issues but also leverage the platform to formulate the perfect solution.
5. Discover essential behavioral traits
While technical skills are crucial for a Gainsight Administrator, behavioral traits are equally important. Look for problem-solving abilities, communication skills, attention to detail, and strategic thinking.
The candidate should be capable of troubleshooting technical issues, clearly communicating with technical and non-technical team members, and managing multiple projects simultaneously.
6. Go beyond the resume
While experience with Gainsight is beneficial, don’t overlook less qualified candidates with relevant transferable skills. Knowledge of similar CRM systems, Salesforce integrations, support ticketing systems, or user-facing workflow configurations can often compensate for a lack of specific experience.
After all, Gainsight technology is highly accessible for those exhibiting an affinity for exploring and mastering new tech tools.
Secure a Gainsight Admin with FoundHQ
As a hiring manager, your mission is to discover candidates who embody a blend of technical prowess, an understanding of your business's unique needs, and the right behavioral characteristics. While the task can be daunting, consider it an opportunity to shape your company's future in customer success.
FoundHQ provides the tools, knowledge, and support to help you find the right talent, develop a robust hiring strategy, and shape your customer success journey. There's no better time than now to get started on this exciting path.
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